Refund policy

At Nexo, we take immense pride in the quality of our jewellery and ensure that every piece is meticulously checked and securely packed before it reaches you.

Damaged or Incorrect Products

We gladly accept returns or exchanges if you have received a damaged product in transit or an incorrect item.

 Mandatory Requirement: To process a claim for a damaged or wrong item, a clear, unedited box-opening video is strictly required. The video must show the sealed package being opened from the very beginning.

 Please note that without a valid unboxing video, we will be unable to accept any return or exchange requests.

 Returns for Other Reasons

We use premium, high-quality packaging and secure shipping methods to ensure your jewellery reaches you safely, which incurs significant costs on our end.

 However, we understand that you may occasionally wish to return a product for personal reasons (e.g., changed your mind or style preference).

 In such cases, if a return is approved, a nominal Packaging and Shipping fee will be deducted from your final refund amount to cover our logistical expenses.

 How to Initiate a Return

If your concern meets the above criteria, please reach out to our support team within 48 hours of delivery with your order details and the unboxing video.

We highly appreciate your understanding and cooperation in helping us maintain the premium quality and service you expect from us.