Shipping policy

At Nexo, we are thrilled to deliver our premium jewellery across every corner of India. We partner with top-tier courier services to ensure that your carefully packaged order reaches you safely and on time.

 Order Processing & Dispatch

 All orders are processed and dispatched within 24 to 48 business hours (excluding Sundays and public holidays).

 Once your order is dispatched, you will receive a tracking link via email/SMS to monitor your shipment.

 Shipping Charges (Distance-Based)

To provide fair and transparent shipping costs, our delivery charges are calculated based on your delivery state and distance from our dispatch center:

 Zone 1: Local & Regional Delivery (Within [Your State Name])

Shipping Charge: ₹(acording to your order)

Estimated Delivery: 2 to 4 Business Days

 Zone 2: Standard National Delivery (Rest of India - Major Cities & States)

Shipping Charge: ₹(acording to your order)

Estimated Delivery: 5 to 8 Business Days

 Zone 3: Extended Delivery Zones (North East India, Jammu & Kashmir, Andaman & Nicobar, Lakshadweep)

Shipping Charge: ₹[acording your order]

Estimated Delivery: 5 to 8 Business Days

(Optional: Free shipping is automatically applied at checkout on all orders above ₹ 1999.)

 Delivery Delays & Issues

While we strive to ensure timely deliveries, occasional delays may happen due to extreme weather conditions, public strikes, or remote locations. We request your patience in such unavoidable circumstances.

 RTO (Return to Origin)

If the delivery fails because the customer provided an incorrect/incomplete address, or the customer was unavailable to receive the package after multiple attempts, the package will be returned to us. In such cases, re-shipping the order will incur an additional shipping fee.